Privacy Policy

1. Introduction

SKORAT PHARMACHEM ("SKORAT PHARMACHEM", "we", "us" or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains our practices regarding information collected through our website at skoratpharmachem.com and through direct inquiries made by phone, WhatsApp, email or in person.

This policy applies to pharmaceutical businesses, sourcing partners, suppliers, vendors, prospective employees and other professional contacts who interact with us through our website or business channels. By submitting information through any inquiry form on this website, you consent to the practices described in this Privacy Policy.

As a B2B pharmaceutical manufacturing company, our interactions are primarily with other businesses rather than individual consumers. The information we process is therefore of a business and professional nature, and the protections described here are designed with that context in mind.

2. Information We Collect

We collect information that you voluntarily provide when you submit an inquiry, request a quotation, request documentation, or otherwise communicate with us. The information we may collect through our inquiry forms includes:

• Identity & contact: Full name, job title, business email address, phone / WhatsApp number, country and company website URL
• Company information: Company name, business type, country of operation and any company details shared in correspondence
• Inquiry details: Product of interest, CAS number, quantity required, target specifications, packaging preference, delivery timeline, documentation needs (e.g. COA, DMF) and your message or requirement description
• Communication preferences: Preferred contact method (email, phone or WhatsApp)
• Documents: Any files you choose to upload (e.g. specifications, requirement documents) — file name and metadata
• Agreement: Your consent to be contacted regarding your inquiry

We may also collect limited technical information automatically when you visit our website, such as browser type, device type, approximate geographic region (country-level) and the pages you visit. This information is used in aggregate form for website administration and does not identify you personally.

3. How We Use Information

We use the information you provide for the following legitimate business purposes:

• To respond to your pharmaceutical inquiry, request for quotation or documentation request
• To assess your requirement and determine whether we can manufacture or supply the requested product
• To communicate with you about your inquiry via your preferred contact method
• To prepare quotations, technical information, COAs, specifications and other documentation
• To process and fulfil orders, including manufacturing, dispatch and after-sales support
• To maintain records for supplier qualification, traceability and regulatory compliance
• To improve our products, services, website and customer communication
• To comply with applicable legal, tax and regulatory obligations

We do not use your information for unsolicited marketing, and we do not sell your information to any third party. Communication with you will be limited to the substance of your inquiry and any related business engagement.

4. Information Sharing

SKORAT PHARMACHEM does not sell, rent or trade your personal or business information to third parties. We share information only in the following limited circumstances:

• Service providers: With trusted service providers who support our business operations — such as logistics partners, freight forwarders, documentation agents, IT providers and analytical laboratories — strictly on a need-to-know basis and under appropriate confidentiality expectations
• Legal compliance: Where required by applicable law, regulation, legal process or government authority
• Business transfer: In connection with a merger, acquisition, restructuring or sale of assets, provided the receiving party agrees to honour this Privacy Policy
• With your consent: In any other situation where you have provided explicit consent

Where we share information with service providers, we share only what is necessary for them to perform their function — for example, contact and address details with a logistics partner for dispatch, or specifications with a packaging supplier.

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, loss, misuse or alteration. These measures include controlled access to information within our organisation, secure storage of digital records, and confidentiality obligations for our team members.

Inquiries submitted through our website forms are stored locally and securely within our inquiry management system, with access limited to authorised personnel involved in responding to your inquiry. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure — we cannot guarantee absolute security, but we work to protect your information using reasonable industry practices.

If you have signed a mutual Non-Disclosure Agreement (NDA) with SKORAT PHARMACHEM, confidential information exchanged under that agreement is handled in accordance with the terms of the NDA in addition to this Privacy Policy.

6. Cookies

Our website uses minimal cookies and similar technologies — primarily for basic site functionality and to understand aggregate visitor behaviour. We do not use cookies for targeted advertising or cross-site tracking. Detailed information about the cookies we use and how you can manage them is available in our Cookie Policy.

7. Third-Party Services

Our website may use or link to third-party services — for example, Google Maps for location display, font providers for typography, or messaging platforms (WhatsApp) for communication. These third parties have their own privacy policies and practices governing how they handle information. We encourage you to review their policies when interacting with them.

When you click a link to a third-party website or use a third-party service, you are subject to that party's privacy practices and terms of use. SKORAT PHARMACHEM is not responsible for the privacy practices or content of third-party services.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal information you have shared with us, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual retention requirements
• Objection or restriction: Object to or request restriction of certain processing of your information
• Withdrawal of consent: Withdraw consent to be contacted at any time
• Data portability: Receive your personal information in a structured, machine-readable format where applicable

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable time and in accordance with applicable law. Note that certain records may be retained as required by pharmaceutical, tax or regulatory obligations, even after you request deletion.

9. Data Retention

We retain inquiry and business correspondence records for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory requirements, and to support ongoing or potential business relationships. Inquiries that do not result in a business engagement are typically retained for a reasonable period for reference and audit purposes, after which they may be deleted or anonymised.

10. International Transfers

As a B2B pharmaceutical manufacturer engaging with international partners, information you provide may be processed in India and in other jurisdictions where we or our service providers operate. By submitting information through this website, you acknowledge that your information may be transferred to and processed in countries other than your country of residence, including India. We take reasonable steps to ensure such transfers are conducted in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Material changes that may affect your rights will be communicated through a prominent notice on our website where appropriate.

12. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your information, please contact us:

This Privacy Policy was last updated on the date of publication of this version. For the most current version, please refer to this page on our website.